Microsoft’s mission with Customer Engagement solutions from Microsoft Dynamics CRM is to enable companies to deliver amazing customer experiences via intelligent customer engagement. They provide end-to-end customer engagement solutions so that companies can deliver customer experiences that are personalized, proactive and predictive.
Did you know that for the first time, more people are using messenger apps than social networks (Chatbot Magazine)? What does this mean? Messaging apps are the platforms of the future and bots will be how their users access all sorts of services.